Privacy Policy

Last updated: 15th January 2026

Data Controller Information

syncronexa AG (registration number FN258963a) is the data controller responsible for your personal information. We are registered in Austria and our registered office is located at Wiesengasse 13, 5073 Salzburg, Austria.

Data We Collect

We collect and process various types of personal data to provide our fitness client retention analytics platform and services. The data we collect includes information you provide directly to us when you use our website, contact us, or engage with our services. This may include your name, email address, telephone number, company information, and any messages or enquiries you send to us through our contact forms or direct communication.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring website, pages viewed, and the date and time of your visit. This information helps us understand how our website is being used and improve our services.

How We Use Your Information

We use your personal data for several legitimate business purposes. Primarily, we use of your data to provide our analytics services, respond to your enquiries, and maintain our business relationship with you. This includes processing contact form submissions, providing customer support, and communicating about our services and platform updates.

We may also use your information to improve our website and services, conduct business analysis, and ensure the security and proper functioning of our platform. When you consent to marketing communications, we may use your contact details to send you information about our services, industry insights, and company updates that we believe may be of interest to you.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our cookie policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate Interest: For business communications, website improvement, and security purposes
• Contract Performance: When providing our analytics services to business clients
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: When required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

We may also disclose your information when required by law, to protect our rights and property, or in connection with a business transfer or merger.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and processed. Contact enquiries and business communications are typically retained for three years unless ongoing business relationships require longer retention. Website analytics data is retained according to our analytics service providers' standard retention periods, typically 26 months for Google Analytics.

We will securely delete or anonymise your personal data when it is no longer needed for the purposes for which it was collected, unless we are required to retain it for legal or regulatory reasons.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. However, some of our service providers may be located outside the EU. When we transfer personal data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Your Rights

Under GDPR, you have several rights regarding your personal data, including the right to access, rectify, or erase your personal information. You also have the right to restrict or object to certain processing activities and the right to data portability in certain circumstances.

You can withdraw your consent for marketing communications or cookie consent at any time. To exercise any of these rights or if you have questions about our data processing activities, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Austria, you can contact the Austrian Data Protection Authority (Datenschutzbehörde).

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.