Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

By accessing and using the syncronexa website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our fitness client retention analytics platform, website, and related services provided by syncronexa AG.

If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services. The materials contained in this website and platform are protected by applicable copyright and trademark law.

Company Information

syncronexa AG is a company registered in Austria with registration number FN258963a and VAT number ATU25741869. Our registered office is located at Wiesengasse 13, 5073 Salzburg, Austria.

Service Description

syncronexa provides advanced fitness client retention analytics platforms and related services to fitness businesses, gyms, and wellness facilities. Our services include predictive analytics, member engagement insights, revenue optimisation tools, and real-time performance dashboards designed to improve client retention and business performance.

User Obligations

When using our services, you agree to provide accurate, current, and complete information during the registration process and to update such information to maintain its accuracy. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You agree not to use our services for any unlawful purposes or to conduct any unlawful activity, including but not limited to fraud, embezzlement, or money laundering. You must not attempt to gain unauthorised access to our systems, networks, or data.

You agree to comply with all applicable laws and regulations when using our services, including data protection laws such as GDPR when handling personal data through our platform.

Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of syncronexa and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain ownership of any data you input into our platform, but you grant syncronexa a licence to use, process, and analyse such data to provide our services and improve our platform functionality.

Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information in connection with our services is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.

Payment Terms

If you purchase services from syncronexa, you agree to pay all fees and charges associated with your account in accordance with the pricing and payment terms presented to you during the purchase process. All fees are non-refundable unless otherwise stated in your service agreement.

We reserve the right to modify our pricing at any time, with notice provided to existing customers in accordance with their service agreements.

Limitation of Liability

To the maximum extent permitted by applicable law, syncronexa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you to syncronexa in the twelve months preceding the claim.

Service Availability

We strive to maintain high availability of our services, but we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of Austria, without regard to its conflict of law provisions. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Austria.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service.

You may terminate your account at any time by contacting us or through the account management features of our platform. Upon termination, your right to use our services will cease immediately, though certain provisions of these terms will survive termination.

Modifications to Terms

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your continued use of our services after any such changes constitutes your acceptance of the new Terms of Service.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and syncronexa concerning our services.